🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend. Originally found more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline might not appear as an natural focus for social media algorithms. Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an marketing transformation, where major corporations are spending big on content creators and reducing expenditure on marketing items in traditional media. From Oil Rigs to Online Hacks First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Now, a flood of amateur-created clips have chronicled its broad application in “life hacks”. Promoted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for creaky hinges. It has even been deployed to combat the nuisance of snack dust adhering to hands. Capitalising on the Conversation Detecting the product’s new life online, executives at the multinational enhanced the tricks by tasking their in-house experts with verification and letting the content creators in on the results. Assertions that it diminished the sting of chili on the mouth were confirmed. Similarly supported were ideas it could extend fragrance and revive leather bags. Suggestions it could whiten teeth or extend lashes were disproven. The ‘Social Listening’ Strategy Print ads and broadcast spots would once have been the cornerstone of its marketing push. Yet this viral episode has helped convince executives to turbocharge spending on content creators. This observation of social channels to guide corporate planning has been labeled “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend a full fifty percent of its huge ad budget on digital creator content. Adapting to New Consumer Habits The company's social media lead, who is heading the digital initiative, said the company was simply adapting to new ways of connecting with customers. She said participating on platforms “without killing the party” was essential. “How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and talking about what they used. “The trend is shifting from a one-to-many model, where we would just broadcast out … Now it’s many conversations, various groups. The shift of the algorithms means that these communities feel niche, yet they are vast. “Ensuring your product is discussed by consumers, talked about by other people, that fosters reliability and pertinence. Content makers are key. We’re really scaling this advocacy model.” A Seismic Media Shift This plan mirrors seismic changes happening in audience habits, with Gen Z and millennial audiences spending more time on digital networks than television, magazines or radio. The shift is reflected in falling revenues for traditional media advertising. Within the United Kingdom, advertising income for leading TV channels have dropped substantially in real terms since 2019. Influencer Marketing Expansion Additionally, it points to a merging of functions as brands effectively act as media producers, linking up with a multitude of digital creators to promote their goods. A commercial director at a major talent agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print. “A lot of brands are telling us people trust recommendations from the creators they engage with over traditional advertisements. That’s a consistent trend.” He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance. This strategy is expanding. Advertising spending on influencer marketing is growing fourfold quicker than the broader media sector. Stateside, it has more than doubled since 2021 and is forecast to attain substantial figures in 2025. Traditional Media's Continued Place Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse. Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘Our relevance has faded.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”